- Job Type : Full Time / Permanent
- Available Shifts : Morning / Evening
- Department : Sales & Support
- Career Level : Intermediate
- Required Experience : International Sales & Support
- Minimum Experience : 1 Year
- Minimum Education : Bachelor’s Degree
- Degree Title : BBA, B Com or BS
- Gender : Doesn’t Matter
- Age : 20 – 40 Years
- Take inbound calls/chats/emails and satisfy customer needs.
- Achieve established standards for call handling quality and productivity.
- To resolve the complaints of customers over the call and launch system complaints
- To identify and handle customer inquiries and respond to customer questions in the best possible manner
- To meet all the other quality benchmarks established based on consumer feedback and surveys.
- Ensure compliance with all company / client policies, procedures and practices
- To ensure that highest level of quality customer care is delivered and all problem incidences are reported, highlighted and rectified.
- Hard working and Dependable.
- Must possess great written and verbal English communication skills.
- Should be able to develop relationships with team members and managers.
- Good customer service orientation.
- Spontaneous in his / her responses.
- Goal-oriented, determined and high-achiever (personal history of success).
- Proficient and Articulate in English language (Excellent accent, Diction, Grammar, Sentence structures)
- Good communication skills